Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_5_500x.progressive.jpg?v=1696559943 1x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_5_500x@2x.progressive.jpg?v=1696559943 2x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_5_500x@3x.progressive.jpg?v=1696559943 3x)
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_1_500x.progressive.jpg?v=1696559943 1x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_1_500x@2x.progressive.jpg?v=1696559943 2x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_1_500x@3x.progressive.jpg?v=1696559943 3x)
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_9_500x.progressive.jpg?v=1696562425 1x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_9_500x@2x.progressive.jpg?v=1696562425 2x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_9_500x@3x.progressive.jpg?v=1696562425 3x)
![](http://ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_3_500x.progressive.jpg?v=1696819669 1x, //ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_3_500x@2x.progressive.jpg?v=1696819669 2x, //ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_3_500x@3x.progressive.jpg?v=1696819669 3x)
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_2_d2365b41-3905-471c-bf55-b719f76b1fae_500x.progressive.jpg?v=1696559943 1x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_2_d2365b41-3905-471c-bf55-b719f76b1fae_500x@2x.progressive.jpg?v=1696559943 2x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_2_d2365b41-3905-471c-bf55-b719f76b1fae_500x@3x.progressive.jpg?v=1696559943 3x)
![](http://ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_5_500x.progressive.jpg?v=1696819669 1x, //ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_5_500x@2x.progressive.jpg?v=1696819669 2x, //ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_5_500x@3x.progressive.jpg?v=1696819669 3x)
![](http://ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_6_500x.progressive.jpg?v=1696819668 1x, //ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_6_500x@2x.progressive.jpg?v=1696819668 2x, //ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_6_500x@3x.progressive.jpg?v=1696819668 3x)
![](http://ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_4_500x.progressive.jpg?v=1696819670 1x, //ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_4_500x@2x.progressive.jpg?v=1696819670 2x, //ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_4_500x@3x.progressive.jpg?v=1696819670 3x)
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_3_500x.progressive.jpg?v=1696559943 1x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_3_500x@2x.progressive.jpg?v=1696559943 2x, //ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_3_500x@3x.progressive.jpg?v=1696559943 3x)
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_5_1000x.progressive.jpg?v=1696559943)
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_1_1000x.progressive.jpg?v=1696559943)
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_9_1000x.progressive.jpg?v=1696562425)
![](http://ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_3_1000x.progressive.jpg?v=1696819669)
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_2_d2365b41-3905-471c-bf55-b719f76b1fae_1000x.progressive.jpg?v=1696559943)
![](http://ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_5_1000x.progressive.jpg?v=1696819669)
![](http://ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_6_1000x.progressive.jpg?v=1696819668)
![](http://ravenandroselingerie.com/cdn/shop/files/blueboyphot__lilvisual_Raven_Rose_4_1000x.progressive.jpg?v=1696819670)
![](http://ravenandroselingerie.com/cdn/shop/files/Raven_Rose_Website_Oct23_3_1000x.progressive.jpg?v=1696559943)