Shipping policy

How much is the shipping cost?

All orders are dispatched from New Zealand. When you spend over NZ$150, shipping is free within New Zealand.  There is a global flat fee of $30NZD for most international shipping. Orders are sent using a tracked delivery service. Please allow delivery within up to 3 weeks, with tracking. (RAVEN + ROSE will not refund import taxes and custom duties).

Most parcels are arriving on time, but delays of up to 4 weeks may be experienced. Our operations are still being affected by flight availabilities globally.

If you require it sooner we can organise express courier at extra costs. Please contact us at stella@ravenandroselingerie.com

 

I don’t live in New Zealand, will you ship to me?

We totally ship GLOBALLY hotties!

International shipping charges are shown at checkout.

If you want to get in contact with us personally about your order, touch base via stella@ravenandroselingerie.com

 

Is my order insured?

RAVEN + ROSE insures each purchase during the time it is in transit until it is delivered to you, at which point responsibility for your purchased goods passes to you.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by RAVEN + ROSE and transfer of responsibility in the same way.

 

What if I want to return my order/s and live outside New Zealand?

Return postage won’t be free, no matter where you are sending from, but it is pretty straightforward.

To return an order from outside of New Zealand we advise you to use a tracked service to ensure your parcel reaches us safely and be sure to include the return form with your request clearly marked.

If the item you purchased is in an unsatisfactory condition, please send it back to our distribution centre, where it will be assessed by our returns team and a postage refund will be issued where possible.

RAVEN + ROSE will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.